Accessibility Statement

Our Commitment

ezyWill is committed to ensuring digital accessibility for people of all abilities. We are continually improving the user experience for everyone and applying relevant accessibility standards to ensure we provide equal access to all users.

Conformance Status

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

Accessibility Features

Our website and application include the following accessibility features:

Navigation & Structure

Consistent navigation throughout all pages
Logical heading structure (H1, H2, H3, etc.)
Skip navigation links to bypass repeated content
Descriptive page titles and headings
Breadcrumb navigation where appropriate

Visual Design

Sufficient colour contrast ratios (minimum 4.5:1 for normal text)
Text can be resized up to 200% without loss of functionality
Information is not conveyed by colour alone
Clear visual focus indicators for keyboard navigation
Responsive design that works across devices and screen sizes

Content & Media

Alternative text for meaningful images
Decorative images are marked appropriately
Clear, plain language content
Links have descriptive text indicating their purpose
Form fields have associated labels

Interactive Elements

All functionality available via keyboard
No keyboard traps
Form error messages are clearly identified
Sufficient time provided to complete actions
No content that flashes more than three times per second

Assistive Technology Support

Compatible with screen readers (VoiceOver, NVDA, JAWS)
ARIA landmarks and labels where appropriate
Semantic HTML structure
Form inputs with proper labelling and error handling

Known Limitations

While we strive for comprehensive accessibility, some areas may have limitations:

PDF Documents: Will documents generated as PDFs may have limited accessibility features. We provide HTML previews where possible.
Third-Party Content: Some embedded third-party services may not meet our accessibility standards.
Older Browsers: Some features may not work fully in browsers that don't support modern accessibility APIs.

Browser & Assistive Technology Compatibility

ezyWill is designed to be compatible with the following:

Current and recent versions of Chrome, Firefox, Safari, and Edge
Screen readers: VoiceOver (macOS/iOS), NVDA (Windows), JAWS (Windows)
Screen magnification software
Voice recognition software
Keyboard-only navigation

Alternative Formats

If you require information in an alternative format, please contact us. We will work with you to provide the information you need in a format that works for you.

Feedback & Contact

We welcome your feedback on the accessibility of ezyWill. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:

Email: accessibility@ezywill.com.au
Phone: 1300 XXX XXX (Monday–Friday, 9am–5pm AEST)
Response time: We aim to respond to feedback within 5 business days

Ongoing Improvements

Accessibility is an ongoing effort. We regularly:

Conduct accessibility audits of new features before release
Train our team on accessibility best practices
Review and update our accessibility practices
Test with real users, including people who use assistive technologies
Monitor and address accessibility issues reported by users

Assessment Methods

ezyWill assesses accessibility through the following methods:

Self-evaluation using automated testing tools
Manual testing with keyboard navigation and screen readers
Review against WCAG 2.1 Level AA success criteria
User feedback and testing

This statement was last updated in December 2024.