Frequently Asked Questions

Yes, an online Will created with ezyWill is legally valid in all Australian states and territories when properly executed. The key requirements are: you must be over 18 and of sound mind, the Will must be in writing, you must sign it in the presence of two independent witnesses who also sign, and the witnesses cannot be beneficiaries.

Most users complete their Will in 15-20 minutes. Our guided wizard breaks the process into simple questions, and you can save your progress and return later. The signing process with witnesses takes an additional 10-15 minutes.

No documents are required to start. You'll need basic information about your assets, beneficiaries, and chosen executors. Having details like full names, addresses, and relationships handy will speed up the process.

ezyWill offers a simple Will starting from $149 (one-time payment). This includes the Will document, unlimited updates for life, and access to our Digital Vault. Compare this to traditional solicitor fees of $500-$2000+ for a basic Will.

No. ezyWill is a one-time payment. You get unlimited updates to your Will for life at no extra cost. There are no hidden fees, monthly subscriptions, or charges for making changes.

The Family Plan ($249) includes Wills for two adults (couples), shared Digital Vault access, and the ability to mirror or create independent Wills. Perfect for married couples or partners.

Absolutely! Unlike traditional paper Wills that require expensive codicils or complete rewrites, ezyWill allows you to update your Will anytime your circumstances change. Simply log in, make your changes, print, and re-execute with witnesses.

When you make changes, ezyWill generates a new Will document. You'll need to print and sign the new version with two witnesses. The new Will automatically revokes all previous versions once properly executed.

We recommend reviewing your Will after major life events: marriage, divorce, birth of children, property purchases, or changes in relationships. At minimum, review it every 3-5 years to ensure it reflects your current wishes.

The Digital Vault is a secure, encrypted storage space for your important documents, passwords, cryptocurrency keys, and personal instructions. It uses AES-256 encryption (the same used by banks) and allows you to grant controlled access to trusted deputies.

No. Your vault is encrypted with keys only you control. Even ezyWill staff cannot view your encrypted data. This zero-knowledge architecture ensures your sensitive information remains private.

Deputies you appoint can request access through a secure verification process. There's a built-in waiting period (you set the duration) during which you're notified and can deny access if the request wasn't legitimate.

For most Australians with straightforward estates, ezyWill provides everything you need. However, we recommend consulting a solicitor if you have a complex estate, business interests, blended families with potential disputes, international assets, or wish to disinherit immediate family members.

Witnesses must be over 18, of sound mind, and able to see you sign the Will. Importantly, witnesses cannot be beneficiaries (people receiving something in your Will) or their spouses. We recommend using friends, neighbours, or colleagues.

A Will that isn't properly witnessed may be invalid, meaning your estate could be distributed according to intestacy laws rather than your wishes. ezyWill provides clear witness instructions to help avoid this.

We use bank-grade AES-256 encryption for all data at rest, TLS 1.3 for data in transit, biometric verification for sensitive actions, and our infrastructure is hosted on Australian servers complying with the Privacy Act 1988.

Your Will exists independently of ezyWill—it's a physical document you print and sign. We encourage keeping a printed copy with your important papers. In the unlikely event of service discontinuation, we would provide ample notice and export tools.

Never. We don't sell or share your personal information. We only use your data to provide our services. Read our Privacy Policy for complete details on how we handle your information.